Placing Russell

Helping you through the healthcare maze  

Texas Resources for Seniors

Contact DADS

Consumer Rights and Services

The Department of Aging and Disability Services (DADS) has identified the Office of Consumer Rights and Services as its centralized source for the receipt of complaints by people who receive services from DADS, family members and the public.

To report a complaint about the treatment of older Texans and people with disabilities, including people with intellectual disabilities, who receive services in facilities or from agencies regulated by DADS click here to contact Consumer Rights and Services or call 1-800-458-9858.


Independent Ombudsman for State Supported Living Centers

If you are concerned with the treatment of someone living in a state supported living center (SSLC), call 1-877-323-6466, or 1-877-648-2233 if you use TDD, to speak to an independent ombudsman who can help. To learn more, visit the Independent Ombudsman website.

Suspected cases of abuse, neglect or exploitation of SSLC residents should be reported directly to the Texas Department of Family and Protective Services at 1-800-252-5400.


Long-Term Care Ombudsman

Long-term care ombudsmen work to resolve complaints about the quality of life and quality of care of people who live in nursing homes and assisted living facilities, and to protect their rights. If you have concerns, call 1-800-252-2412. To learn more, visit the Long-Term Care Ombudsman website.


Texas Health and Human Services Commission (HHSC) Ombudsman Office

Contact the HHSC Ombudsman Office if you have complaints or issues related to health and human services programs not administered by DADS.

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P.O. Box 13247
Austin, TX 78711-3247

Toll-free: 1-877-787-8999
Fax: 1-888-780-8099 (Toll-free)
TTY: 1-888-425-6889 or 1-512-438-3087
Email: [email protected]

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  • Contact Medicare

    1-800-MEDICARE (1-800-633-4227)

    For specific billing questions and questions about your claims, medical records, or expenses, visit, or call 1-800-MEDICARE.

    If you want someone to be able to call 1-800-MEDICARE on your behalf or you want Medicare to give your personal information to someone other than you, you need to fill out a "Medicare Authorization to Disclose Personal Health Information."



    Mailing address

    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850

    MMedicare Program - General Information

    Medicare is a health insurance program for:

    • people age 65 or older,
    • people under age 65 with certain disabilities, and
    • people of all ages with End-Stage Renal Disease (permanent kidney failure requiring dialysis or a kidney transplant).

    Medicare has:

    Part A Hospital Insurance - Most people don't pay a premium for Part A because they or a spouse already paid for it through their payroll taxes while working. Medicare Part A (Hospital Insurance) helps cover inpatient care in hospitals, including critical access hospitals, and skilled nursing facilities (not custodial or long-term care). It also helps cover hospice care and some home health care. Beneficiaries must meet certain conditions to get these benefits.

    Part B Medical Insurance - Most people pay a monthly premium for Part B. Medicare Part B (Medical Insurance) helps cover doctors' services and outpatient care. It also covers some other medical services that Part A doesn't cover, such as some of the services of physical and occupational therapists, and some home health care. Part B helps pay for these covered services and supplies when they are medically necessary.

                 General Inquiries Line: 1-800-925-9126 

                  Ambulance: 1-800-925-9126, Option 3 
                 Payment Program: 1-800-925-9126, Option 4 

                 Enrollment: 1-800-925-9126, Option 2             

                Texas Health Steps Medical: 1-800-757-569  

                 Texas Health Steps Dental:1-800-568-2460  
                  Line: 1-800-846-7470 
                  EDI Helpdesk: 1-888-863-3638 
                  Third Party Resources: 1-800-846-7307 

                  Telephone Appeals: 1-800-745-4452   
                   Client Hotline: 1-800-335-8957