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  • Contact Medicare
    1-800-MEDICARE (1-800-633-4227)
    For specific billing questions and questions about your claims, medical records, or expenses, visit, or call 1-800-MEDICARE.
    If you want someone to be able to call 1-800-MEDICARE on your behalf or you want Medicare to give your personal information to someone other than you, you need to fill out a "Medicare Authorization to Disclose Personal Health Information."
    Mailing address
    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850

MMedicare Program - General Information

Medicare is a health insurance program for:

  • people age 65 or older,
  • people under age 65 with certain disabilities, and
  • people of all ages with End-Stage Renal Disease (permanent kidney failure requiring dialysis or a kidney transplant).

Medicare has:

Part A Hospital Insurance - Most people don't pay a premium for Part A because they or a spouse already paid for it through their payroll taxes while working. Medicare Part A (Hospital Insurance) helps cover inpatient care in hospitals, including critical access hospitals, and skilled nursing facilities (not custodial or long-term care). It also helps cover hospice care and some home health care. Beneficiaries must meet certain conditions to get these benefits.

Part B Medical Insurance - Most people pay a monthly premium for Part B. Medicare Part B (Medical Insurance) helps cover doctors' services and outpatient care. It also covers some other medical services that Part A doesn't cover, such as some of the services of physical and occupational therapists, and some home health care. Part B helps pay for these covered services and supplies when they are medically necessary.

General Inquiries Line: 1-800-925-9126

Ambulance: 1-800-925-9126, Option 3

Payment Program: 1-800-925-9126, Option 4

Enrollment: 1-800-925-9126, Option 2

Texas Health Steps Medical: 1-800-757-569

Texas Health Steps Dental:1-800-568-2460

Line: 1-800-846-7470

EDI Helpdesk: 1-888-863-3638

Third Party Resources: 1-800-846-7307

Telephone Appeals: 1-800-745-4452

Client Hotline: 1-800-335-8957 

 Texas Resources for Seniors

The Choice Center will be a non-profit company in the DFW area that is dedicated to ensuring seniors and disabled adults not only have access but have help applying for resources and benefits. The Choice Center will be located in Fort Worth and offer Free advice, one on one advocacy and assistance with applying for resources and benefits through federal, state and local community programs, such as Medicaid. The Choice Center will have cubical stations with computers and supplies for those that can apply for benefits, but have no internet access. A Choice Advocate will be on the floor to assist those that may need a little help. For those that require individual assistance, our Choice Specialist will work one on one with the client. The Choice Center is planning on opening in 2018! We are currently seeking sponsors to make this dream a reality, if interested, email us at and mention The Choice Center!

Contact DADS

Consumer Rights and Services

The Department of Aging and Disability Services (DADS) has identified the Office of Consumer Rights and Services as its centralized source for the receipt of complaints by people who receive services from DADS, family members and the public.

To report a complaint about the treatment of older Texans and people with disabilities, including people with intellectual disabilities, who receive services in facilities or from agencies regulated by DADS click here to contact Consumer Rights and Services or call 1-800-458-9858.

Independent Ombudsman for State Supported Living Centers

If you are concerned with the treatment of someone living in a state supported living center (SSLC), call 1-877-323-6466, or 1-877-648-2233 if you use TDD, to speak to an independent ombudsman who can help. To learn more, visit the Independent Ombudsman website.

Suspected cases of abuse, neglect or exploitation of SSLC residents should be reported directly to the Texas Department of Family and Protective Services at 1-800-252-5400.

Long-Term Care Ombudsman

Long-term care ombudsmen work to resolve complaints about the quality of life and quality of care of people who live in nursing homes and assisted living facilities, and to protect their rights. If you have concerns, call 1-800-252-2412. To learn more, visit the Long-Term Care Ombudsman website.

Texas Health and Human Services Commission (HHSC) Ombudsman Office

Contact the HHSC Ombudsman Office if you have complaints or issues related to health and human services programs not administered by DADS.

Texas Health and Human Services Commission

Office of the Ombudsman, MC H-700

P.O. Box 13247

Austin, TX 78711-3247

Toll-free: 1-877-787-8999

Fax: 1-888-780-8099 (Toll-free)

TTY: 1-888-425-6889 or 1-512-438-3087


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